Maintenance & support
Application maintenance, evolutions, security patches and user support. Contractual SLAs, on-call coverage, and a dedicated contact — not a ticket lost in a queue.
Maintenance & support in detail
Software lives on after go-live. OCEAN SOFT handles application upkeep, enhancements, security patches and user support. Contractual SLAs, on-call and a dedicated contact — not a ticket lost in a queue.
What this service covers
Application upkeep (corrective and operational maintenance)
Functional enhancements and regular security patches
User support with SLAs and on-call based on your criticality
Dedicated contact and transparent request tracking
Frequently asked questions
What support levels do you offer?
From business-hours support to extended on-call, with contractual SLAs on response and resolution times. We calibrate the level to your application's criticality.
Do you take over maintenance of software you did not build?
Yes. After an audit and handover phase (knowledge transfer, code and infrastructure review), we can maintain an existing application.
How are requests tracked?
Every request is tracked and prioritised, with a dedicated contact and regular reporting. You keep visibility on status and timelines, with no lost tickets.
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